PRIVACY POLICY

At LivePhysics, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order, or interact with LivePhysics.

1. INFORMATION WE COLLECT
When you place an order, make an inquiry or interact with LivePhysics, we may collect:
– Your name, contact number, and email address
– Billing and delivery address
– Order details, including publications purchased and purchase history
– Payment-related information
– Communications and inquiries you send to us

2. HOW WE USE YOUR INFORMATION
Your personal information may be used to:
– Process and confirm orders.
– Arrange payments and deliveries.
– Provide customer support.
– Process approved returns, exchanges and refunds.
– Improve our educational products, services and customer experience.
– Send promotional information or new book releases where you have agreed to receive them.

3. PAYMENT INFORMATION
Payments may be processed through banks or authorised payment service providers. Where payments are handled directly by a third-party provider, the payment details collected are subject to their own privacy and security practices.

4. SHARING YOUR INFORMATION
LivePhysics does not sell or rent your personal information. We may share relevant information with service providers where necessary to complete your order, including courier and delivery companies, and website/e-commerce service providers.

5. DELIVERY INFORMATION
To fulfil your order, we may provide your name, delivery address and contact number to the courier or delivery service responsible for your purchase.

6. MARKETING COMMUNICATIONS
With your permission, we may contact you about new book releases, study materials, and special offers. You may opt out of promotional communications at any time.

7. COOKIES & SIMILAR TECHNOLOGIES
Where used on our website, cookies and similar technologies help the website function, remember preferences and improve the shopping experience. You can manage cookies through your browser settings.

8. INFORMATION SECURITY
We take reasonable administrative and technical measures to protect personal information under our control against unauthorised access or disclosure.

9. HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, such as fulfilling orders and maintaining required business records.

10. YOUR PRIVACY REQUESTS
You may contact LivePhysics to request access to, correction of, or deletion of your personal information, or to opt out of promotional communications. We may need to verify your identity before responding.

11. THIRD-PARTY WEBSITES & PLATFORMS
Our website may contain links to independent websites or payment services. Those providers handle information according to their own privacy policies.

12. CHILDREN’S PRIVACY
LivePhysics offers educational materials, but we do not knowingly collect personal information from children without parental or guardian consent where required by law.

13. UPDATES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our practices. Updated versions will be published through our official website.

14. CONTACT US
For questions, privacy requests or concerns about how your personal information is handled, please contact:
LivePhysics.lk
Email: hello@livephysics.lk
WhatsApp / Hotline: 077 022 0222